Shipping
At The Eye Gallery, we’re pleased to offer free shipping and handling on all online orders delivered within the Continental United States.
Shipping Timing
Please note that delivery times may vary depending on your location. Orders will be processed within 1-3 business days and delivered within 5-8 business days after processing is complete. Additionally, as we are closed on Sundays, any orders submitted on that day will begin processing when business resumes the next day.
Order Confirmation
Once an order is processed and confirmed, a method to track your order is sent to the email associated with your purchase.
If your package is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date for assistance. Be mindful of timing when ordering, as products may have extended shipping times during peak periods such as Holidays.
We’re committed to making sure your order arrives safely and on time. If you have any questions about your shipment, please don’t hesitate to reach out to our team.
Return Policy
At The Eye Gallery, every piece we offer is carefully selected and crafted to ensure the highest standards of quality and style. Because of the nature of our products and our commitment to maintaining the integrity of every item, all sales are final.
No Returns or Exchanges
We do not accept returns, refunds, or exchanges for any products purchased online or in-store.
We encourage you to review your order carefully before completing your purchase. If you have any questions about a product — including fit, style, materials, or prescription compatibility — our team is happy to assist prior to ordering.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please get in touch with us within 3 business days of receiving your order. We are committed to helping you resolve the issue promptly.
To report an issue, email us at shopeg@eyegalleryhouston.com with your order number, a description of the issue, and clear photos of the item and packaging.
Need Help Before You Order?
We’re here to help you shop with confidence. For product questions, style guidance, or help with your order, reach out to our store associates at (713) 622-7470.